By accessing aqgourmet.com (referred to as the “Site”) and/or purchasing our products and services, you participate in our “Services” and agree to You agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and related policies herein and/or available in hyperlinks. These Terms apply to all users of the Site, including without limitation, users who are browsers, vendors, customers, merchants and/or content contributors.

Please read the Terms carefully before accessing or using the Website. By accessing or using any part of the Site, you agree to be bound by the Terms. If you do not agree to all of the Terms under this agreement, you may not access the Site or use any services therein. If the Terms are considered an offer, acceptance is expressly limited to the Terms.

Any new features or tools added to the current store will also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes to the Site. Your continued use of or access to the Site, Services and/or Content following the posting of any revised Terms of Use constitutes acceptance of those Terms of Use. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

1. USE OF AQGOURMET.COM (COLLECTIVELY, “SITE”)

The Site is provided to you free of charge for your personal use and is subject to our Terms and Privacy Policy. By using the Site, you agree to be bound by these Terms and our Privacy Policy.

All orders and purchases made on the Site will also be governed by the Terms and Conditions of the specific store(s) from which you are purchasing.

They can be found on the supplier´s site.

The Terms do not affect your statutory rights.

2. AMENDMENT

We reserve the right to amend the Terms from time to time. Please check periodically for changes. The Terms were last updated on November 10, 2023.

3. REGISTER

To register with aqgourmet.com you must be of legal age, if you are a business you must be operated by a person over eighteen years of age. It is your responsibility to ensure that the details provided by you when registering and at any time thereafter are complete and accurate. Your account with aqgourmet.com is not a credit account and payment will be required upon confirmation of your order.

4. SECURITY WITH PASSWORD

You are responsible for keeping your password confidential. You will be responsible for all activities and orders made or submitted under your password. If you have any concerns about someone else knowing your password, please contact us immediately. Automatic login facility is provided for your convenience. We recommend that you manually log out whenever you leave the Site. We may require you to change your password or suspend or cancel your account if we have reason to believe that there is or has likely been a breach of security or misuse of the aqgourmet.com website .

5. PRODUCTS OR SERVICES

- All products or services are subject to availability and market conditions.

- Certain products or services may be available only online through the Site. These products or services may have limited quantities and are subject to return only according to our Return Policy.

- We will endeavor to display as accurately as possible the colors and images of the products that appear at the store. We cannot guarantee that your computer monitor, phone or any other display device´s display of any color will be accurate.

- We reserve the right, but are not obligated, to limit the sales of products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we provide. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue products or services at any time. Any offer for any product or service made on the Site is void where prohibited by any local law.

- We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the service will repaired.

- While each of our delivery services is limited to certain districts and/or regions in countries, there may be times when certain areas are not available. includes our services.

6. ORDER / PURCHASE

- You need to Click on the function on the website to proceed with shopping.

- Ordering through the aqgourmet.com website entails the obligation to pay for those products. At all times, acceptance of an order takes place when the order is dispatched, at which point the purchase agreement(s) will be made between you and the relevant store(s) and you will be charged for your order. You will receive confirmation via email, text or phone number that your order has been dispatched.

- Order receiving and processing time: From Monday and Saturday, from 08:00 to 18:00.

- Orders sent outside business hours will be processed the next day.

- Orders sent on the weekend will be processed early next week.

- AQ Gourmet reserves the right to refuse an order if:

• - The seller will notify the buyer when the order is not within the supply capacity of the products (perishable, geographical distance is too far,...).
• - The seller detects signs of risk, suspicion or abnormalities regarding orders, as well as unpaid or unpaid invoices.
• - Customers order simultaneously on the website and place orders at the store or by phone for the same order

- In case customers need goods urgently, please contact the store hotline to order directly, or visit the nearest store.

7. PRODUCT PRICE & PAYMENT

• - AQ Gourmet strives to provide you with accurate and up-to-date pricing, product and promotion information. However, we do not warrant that prices, images or other product or promotional information provided will be error-free, up-to-date or complete and accurate. AQ Gourmet will not be responsible for any errors in pricing and product or promotional information listed on the Site or through our services.
• - The price you pay will be based on our current selling price at the time we receive your order, which price may or may not be accurately reflected on the Site or through the services ours.
• - If the actual price of any item ordered by you is higher than the price reflected on the Site or through our services, we will notify you and you will be offered Choose to confirm or cancel your purchase of that item based on the exact price. By confirming your purchase, you authorize us to charge you for additional amounts. If you choose to cancel your purchase, we will change or refund payment for that item in accordance with our then-current refund policy. If we are unable to contact you, we will treat your order for the incorrectly priced item as cancelled.
• - In the event that the actual price of any product depends on its weight ("Weighed Item"), we will provide an estimated price based on the weight indicated and Our current rates at the time of payment. The actual weight and associated price of the Item weighed will be advised to you at the time of ordering and:
• • - In the event of any missing payment, we reserve the right to charge you for additional amounts.
  • - In the event of any overpayment, we will change or refund the excess amount paid for that item in accordance with our applicable refund policy at the time of delivery .
• - All product prices are displayed in the local currency of your choice and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts may be withdrawn at any time without notice.
• - Payment for all orders will be made in the currency as displayed on the Site.
• - Payment method:
• • - 100% payment by bank transfer or other legal electronic payments from local banking agencies for orders on the website, and payment must be completed before delivery .
  • - COD payment (Payment at the time of receipt of goods).
• - In case of orders with high value or easily damaged upon return, the customer is required to pay 100% of the order value in advance (if the customer does not receive the goods, the customer will not be refunded the value). order has been paid).
• - By placing your order, you allow us to send or retrieve information about you to provide to other third parties (Delivery Units) for the purpose of providing the best goods to you.

8. DELIVERY

We will deliver to your address as you entered when you completed your order via the Website with the correct information, phone number and delivery address. If you change your delivery address, you must notify us so we can deliver to the correct address. Any changes to address details must be made before we dispatch your order. You can contact us via our hotline for any updates on orders, shipping addresses, etc.

We will calculate the additional delivery costs (if any) upon receiving the Customer´s successful request. These costs will be notified to you in advance as soon as possible.

AQ Gourmet always strives to deliver goods to customers as soon as possible through our delivery team or delivery service.

It is your responsibility to make appropriate arrangements for collection and to give us appropriate instructions. Where you instruct us to deliver goods unattended at your address or are not present to receive the goods, we disclaim any liability that may arise as a result of unattended deliveries. over a period of time. This includes but is not limited to theft, tampering, contamination, and the results of any temperature changes to items that need to be kept refrigerated or frozen.

We reserve the right not to deliver to any location and to refuse to accept orders from any customer; consider delivery issues that may result in such refusal.

If we are unable to deliver your order, or have to deliver late for reasons beyond our control, we are not responsible for any inconvenience or loss that occurs. You will not be charged for any products not delivered to you.

You will not be charged for incorrect products or products that we do not deliver in accordance with the Terms. Otherwise, our liability is limited to the price of the incorrect products or products not so delivered.

Delivery time: Depending on your delivery address, we will inform you of the estimated delivery time when confirming your order.

Form of Confirmation of receipt of goods:

• - Verifying the order and confirming the condition of the goods is the responsibility of the customer / recipient upon ordering and receiving the goods. Customers must check the condition and quantity when AQ Gourmet or the delivery service delivers. The delivery person will ask the Customer to sign a confirmation and take a photo of the recipient with the goods.
• - In case a customer places an order but does not see delivery, missing or missing goods, please notify AQ Gourmet within 24 hours from the time of delivery or should have been delivered for assistance in resolving the issue.

9. DELIVERY FEES

Your order may include delivery charges. This fee will be displayed to you as a separate fee and notified to you by us before you successfully confirm your order.

10. PAYMENT

We accept payment by bank transfer and COD. We reserve the right to terminate our agreement with you if we are denied authority to pay or reasonably believe that payment will be refused at any stage.

11. CHANGES AND CANCELLATIONS OF ORDERS

Customers can change or cancel orders if AQ Gourmet has not successfully prepared the order. Customers must contact AQ Gourmet via the hotline number for assistance with changing and canceling orders.

12. DEFECTIVE PRODUCTS

You must inspect the product as soon as possible after delivery and notify us immediately if you discover any damage. You will be refunded for any defective products or receive a replacement product. Otherwise, our liability is limited as provided in the Terms.

You can request a product replacement or refund within 24 hours from the time the delivery ended. We will investigate the matter and confirm with you whether your request has been accepted.

15. LEGAL RESPONSIBILITY

Our maximum liability arising from any order for the supply of goods to you under this agreement shall be limited to the retail price of the products contained in that order.

We will not be deemed to be in breach of the agreement or the Terms by any delay or failure to perform our obligations if such delay or failure is due to any any cause or circumstances beyond our reasonable control, including, but not limited to, fires, floods and acts of God, strikes, riots, accidents, interruptions in energy supplies energy, civil disturbances, acts of terrorism or war, equipment failures, road traffic problems.

We will collect, process, store and transfer your personal data in accordance with local data protection laws and regulations. We will have no liability to you for loss or damage to data unless strictly required by such laws and regulations.

Nothing in the Terms will limit our liability for death or personal injury resulting from our negligence, breach of agreement or breach of statutory duty , nor any Terms that will limit any of your statutory rights. For more information about your statutory rights, contact your local Consumer Affairs office.

16. COPYRIGHT AND INTELLECTUAL PROPERTY

The aqgourmet.com website and all documents, copy, scripts, content, software, videos, music, sounds, graphics, photographs, illustrations, artwork, names , logos, marks, formats, files are protected by copyrights, trade marks and other intellectual property rights owned by us or licensed to us.

You may view the content of the Website but such content may not be used, transferred, copied, modified or distributed for any other purpose including or in connection with another website or for commercial purposes without the written permission of aqgourmet.com. Any links to the Site must be notified and approved by us before they are created.

18. PRIVACY

We respect your privacy. The personal information you provide to us is kept carefully and confidentially. We do not sell, rent or otherwise transfer this information to third parties for their marketing purposes unless you have agreed otherwise. All your payment information will be processed by an authorized payment service provider/e-Wallet licensed to process customer transaction details. We will not store your payment card information or use it for any reason.

19. CUSTOMER SERVICE

We aim to provide the best possible service to you at all times. If you have any comments or complaints, please contact us via email at customerservice_vn@aqbooking.com

20. CONSTRAINT

If you breach the Terms and we do not take immediate action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you violates the Terms.

21. EFFECTIVENESS

If any of the Terms are held by any court of competent jurisdiction to be illegal, invalid or unenforceable, in whole or in part, this shall not affect the validity of the terms and conditions. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

22. JURISDICTION

The Terms are governed by the local laws of the country in which our aqGourmet store is located and the parties submit to the exclusive jurisdiction of the courts of that Country with respect to any dispute involving can arise between them.